Last Updated: October 22, 2026

We want you to feel confident when shopping with us. This Return & Refund Policy explains the conditions for requesting a return and how approved refunds are handled.

Return Window

Eligible items may be returned within 30 days of delivery. The return period begins on the date the order is delivered.

To start a return, contact our customer support team within the return window and obtain approval and return instructions before sending any item back.

Return Eligibility

To qualify for a return, an item must meet the following conditions:

  • The return request is submitted within 30 days of delivery.
  • The item is in its original condition, unused, and free from damage caused after delivery.
  • Original packaging, tags, accessories, and included components are retained where applicable.
  • The return is approved by our customer support team before the item is sent back.

All return requests are reviewed according to these conditions and any applicable legal requirements.

Change-of-Mind Returns

If you change your mind about a handbag, contact us within 30 days of delivery to request a return. Approval is subject to the return eligibility requirements listed in this policy.

An item that has been used, damaged after delivery, or returned without the required components may not qualify for a refund. Please contact us before shipping the item back so we can confirm eligibility and provide instructions.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 30 days of delivery at Support@technestsolutionsllc.com.

Please provide your order number and clear photos showing the issue. Our team will review your request and advise you on the appropriate next steps.

If the issue is verified as a product problem or an error on our part, we will work with you to resolve it in accordance with this policy and applicable law.

Damage caused after delivery by misuse, accidents, neglect, unauthorized modifications, or normal wear and tear may not qualify for a return under this policy.

Items That May Not Qualify for Return

A return may be declined if:

  • The request is submitted after the 30-day return window.
  • The item has been used, damaged, altered, or modified after delivery.
  • The item is missing important components or packaging required for the approved return.
  • The return is sent without prior authorization or contrary to the provided instructions.
  • The item does not meet the eligibility conditions described in this policy.

Nothing in this policy limits rights that cannot legally be excluded under applicable law.

How to Request a Return

  1. Email Support@technestsolutionsllc.com with your order number and reason for the return.
  2. For damaged, defective, or incorrect items, include clear photos showing the issue.
  3. Wait for our support team to review your request and provide instructions.
  4. If approved, package the item securely and follow the return instructions provided.
  5. Retain your shipping receipt and tracking information where available.

Please do not send a return before receiving authorization and instructions from our team.

Return Shipping Costs

For approved change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated by our support team or required by applicable law.

If an item is verified as damaged, defective, or incorrect due to our error, we will explain the appropriate return shipping arrangements.

We recommend using a trackable shipping service and retaining proof of shipment. We cannot guarantee receipt of an item sent without tracking.

Exchanges

We do not offer direct exchanges. If you want a different handbag, you may request a return for an eligible item. Once the return is approved and the applicable refund is processed, you may place a new order for the preferred product.

Restocking Fees

We do not charge a restocking fee for approved returns.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome of your return request.

If approved, your refund will generally be issued to the original payment method whenever possible. Approved refunds are generally processed within 10 business days after the returned item has been received and approved.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Late or Delayed Refunds

If you have not received your refund after the expected processing period, check your payment account and contact your bank or payment provider if appropriate. You may also contact our support team with your order details so we can review the refund status.

Business Information

Business Name: TechNest Solutions LLC
Business Hours: 9:00 AM to 5:00 PM Monday to Friday (EST -5:00)
Business Email: Support@technestsolutionsllc.com
Business Address: 14 Florence St Apt#2 Providence, Rhode Island 02909, United States

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